Dialup Service Now Available
Across North America
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IUL dialup services now available North America wide!

Our service area just got WAY bigger.  IUL is pleased to announce the availability of dialup Internet access in over 8000 locations across North America.

• If you take your computer with you when you travel, you can dial in to your account from any of these locations at no extra charge.

• If you have friends or relatives across Canada and the US who need a dialup ISP, IUL can now provide that service for them as well (and remember, you get a $20 referral fee when they mention your name when they sign up).  Don't forget that we now also provide Slipstream Accelerated Dialup which may not be available from their local ISP!

• If you move, you can likely keep your IUL account as our North American dialup area will likely have you covered.

• Access points are available virtually everywhere in the US and in most major cities in Canada, limited coverage is also available in Puerto Rico.

Frequently Asked Questions

• I'm an existing IUL customer, how do I sign up for North America wide access?

  • You already are, all existing IUL customers have been granted access to all "Pool-A" dialup locations automatically.

• How do I access my IUL account from another city?

  • If you travel frequently, IUL will be shortly making available dialer software which contains a list of all of the phone numbers for our dialup locations.

  • If you need to access from another city infrequently, we will be providing an access point locator on our website through which you can look up the local dialup number for the area you will be visiting.

• What is the difference between "Pool-A" and "Pool-B" dialup numbers?

  • "Pool-A" is our main provider, and is the pool to which all IUL accounts are assigned by default.  This pool contains over 8000 dialup numbers in Canada, the US and Puerto Rico.

  • "Pool-B" is our secondary provider, users are assigned to this pool based on specific needs that may not be met by our main provider.  This pool does not include coverage in the US or Puerto Rico, but does contain dialup numbers in approximately 40 Canadian cities that are not covered by our main provider.

• My account is in "Pool-A" but I will be traveling to a city only listed in "Pool-B" (or vice versa), what can I do?

  • If you will be needing this type of access frequently, you can add the additional coverage to your account for only $7.95/month ($89.95/year), you will then be able to connect to any access number in "Pool-A" or "Pool-B" without any further intervention.

  • If you only need the coverage for a short period such as a vacation or business trip we can still accommodate you, just let us know that you need the additional coverage and we will activate it as required ($7.95/calendar month or portion thereof... so if you require the service for the last week in June and the first week in July that will count as 2 months of service).

• Will you be adding new access numbers to "Pool-A" or "Pool-B"?

  • Our providers are all committed to expanding their coverage areas and may add access numbers at any time.  Our "Pool-A" provider has intentions of aggressively increasing their Canadian coverage throughout 2005.

• How do all of these access numbers know I'm an IUL customer?

  • During our recent dialup conversion all users were asked to add "@iul.net" on to the end of their dialup usernames, this is how you are identified as an IUL customer when dialing in to an access point in another city.

• Will I be able to send e-mail when I'm connected in another city?

  • Yes, our servers are configured to allow you to send e-mail just as if you were connected here.

  • As a backup measure we have a facility known as "pop-before-smtp"; if you are trying to send mail and you are getting a "relaying denied" error message, hitting your send/receive button in your email program a second (and in extreme cases a 3rd) time should trigger this alternate method and allow your mail to go through.

  • You can also access our webmail system at http://webmail.iul.net and send your email using that method if some circumstance is preventing the other two measures from letting your mail through.

• If I am on a business trip and my wife is at home, can we both use our IUL account?

  • Yes you can have the account set up in as many locations as you need, but you cannot both be connected at the same time.  All IUL accounts are allowed a single concurrent access to the Internet, this has not changed from our previous policies.

• I've looked up an access number on your website, how do I make sure it is a local call?

  • It is your responsibility to verify that an access number is local to the phone you are calling from.  This can usually be confirmed by looking in the front of the local phone book, or by asking the operator.  The access number locator on our website will attempt to "best guess" local numbers for you but only the phone company knows for sure.  IUL is not responsible for any long distance charges incurred by failure of customers to verify that access numbers are local to them.